Shipping Policy
Shipping is 100% weather-dependent. An adult signature is required on delivery. If you have a specific date you need to receive your wine, please email betzteam@betzfamilywinery.com.
Weather Warning: We monitor the weather across the entire shipping route before shipping as extreme temperatures can damage wine. To protect your purchase, we DO NOT ship orders until weather permits.
Other Important Shipping Rules:
You must be 21 years or older to purchase or receive wine orders. An adult signature along with identification is required by the carriers.
A total of three delivery attempts will be made before the shipment is returned to our fulfillment center. If you have any questions about your order or its delivery status, please call 425-398-0001 or email betzteam@betzfamilywinery.com.
Orders are not shipped or delivered on weekends or holidays.
Shipping rates vary depending on your location and the shipping service selected. We choose the appropriate shipping carriers to your area, either UPS or FedEx.
We cannot ship to P.O Box APO/FPO/DPO addresses.
We currently do not ship outside the U.S.
We cannot be held responsible for carrier-related exceptions that delay your package.
Shipping Address:
Accuracy: Please make sure your address, telephone number, and zip code are accurate and that you have correctly marked if it is a residential or commercial delivery. We cannot be responsible for inaccurate shipping details. You can reroute your package or correct your address information during shipment by using FedEx “Manage My Shipment” or UPS My Choice.
UPS or FedEx “Hold for Pick Up” Service:
You may now use the UPS “Hold for Pickup” (HFPU) service if you would prefer to pick up your shipment from a UPS Customer Center location (depot). FedEx allows you to send your package to a FedEx Office store, for pickup within 1 week of receipt.
If you would like to use this service, please provide the address of the UPS or FedEx location as your shipping address. When picking up the package, the recipient is required to present a government-issued photo ID.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email with your tracking number(s) once your order is received. The tracking number will be active within 24 hours.
UPS “Home Delivery” is the same as ground but to a residence and includes Saturday deliveries. FedEx Home Delivery now includes Saturdays.
Refund Policy
We take great pride in ensuring the wine we craft is received in pristine condition. However, sometimes issues happen between our door and your table. We want to help resolve these issues as quickly as possible. Please see below for our policies regarding wine shipments.
DAMAGED IN SHIPMENT
If you receive your wine and it has been damaged during shipment, please email us at betzteam@betzfamilywinery.com within 3 days of receiving the shipment. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.
EXCHANGES
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email within 10 days of receiving the shipment at betzteam@betzfamilywinery.com.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have any other questions or concerns about your order or the quality of wine you receive, please let us know by emailing us at betzteam@betzfamilywinery.com or calling 425-398-0001.